Call Center Manager
Location: Remote, Canada-Wide
Opportunity at Microserve
Position Overview
The Call Center Manager role is to oversee the Service Dispatch Team to ensure that end users are receiving the appropriate level of service. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, coordination of dispatch functions. This role requires someone to excel in a fast paced environment while providing guidance to team members.
Responsibilities
Qualifications and Education Requirements
Position requirements
Corporate responsibility
Employee will understand, meet and live our core values:
Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven
Compensation and Benefits
In accordance with the BC Pay Transparency Act the range for this role for BC residents is $55,000 – $65,000 annually.
At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.
About Us:
At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.
Publié le
16
May
2024