Service Technician
Location: Burnaby, BC

Position Summary:

Microserve is looking for a Service Technician to join our team in the Lower Mainland, BC.  The Service Technician is responsible for responding to onsite service calls for various clients. Duties include desk side and onsite troubleshooting of computer and printer problems, add/move/changes, and installation of new systems. They will also be accountable for servicing and repairing various products such as printers, multi-function devices, copier, plotters etc. and perform additional duties, as required.  

The role responsibilities typically involve the routine maintenance and repairs of the above-mentioned devices within a specified geography. Depending on geography or company needs, there may be a requirement to perform basic work on PC/ desktop/ laptop repairs as well.

Responsibilities:

• Delivery of technical services to end users, specifically in desktop, laptop, and printer hardware repair
• Configuring and reloading of OS
• Effective and timely use of call management and reporting tools

• Maintaining a high level of customer satisfaction through clear spoken and written communication

Qualifications and Education Requirements:

• Ability to establish and maintain positive customer Requirements  
• 1 year of relevant hardware and troubleshooting/diagnosis experience including mother board replacement/hard drive replacement /keyboard replacement etc.  

• Ensuring the Client SLAs are met as per the goals/targets.  
• Advanced knowledge of Windows 7/10, Microsoft Office suite  
• Technical certifications considered an asset  
• Excellent customer service skills  
• Self-starter with the ability to work as an effective team member service  

• 1-3 years experience in an enterprise/business IT environment  
• Knowledge of desktop hardware, preferably from an enterprise or business environment  
• Knowledge of software installation and troubleshooting in a Windows environment  
• Experience in PC assembly or repair  
• CompTIA A+ Certification (or similar) considered an asset  

• Vendor-specific hardware certification desired  
• Experience on working with CRM’s /Ticketing platforms like ConnectWise.  

Position requirements:

• Must be able to lift 50+ lbs.
• Must be able to pass a criminal record check (CPIC)
• Must have vehicle to travel in between clients

Compensation and Benefits:

• In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 – $27 per hour
• Paid vacations
• Additional 5 personal days
• Sick days
• Extended Medical and Dental plan from day one

About Us:

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.  

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